Terms of Service

By accessing or using Sendnord, you agree to these Terms of Service. If you do not agree, you may not use the service.

Sendnord is a customer data platform. It ingests data from your sources, resolves identities into unified customer profiles, computes segments and AI insights, and activates them to the tools you connect. Subject to your plan, we grant you a non-exclusive, non-transferable right to use the service. You may not copy, resell, sublicense, or reverse-engineer the platform.

You own your Customer Data. You are responsible for having the rights, the lawful basis, and any consent required to collect the data you send us, to unify it, and to activate it to the destinations you choose.

You must comply with applicable laws, including the GDPR and the CCPA, and you must not upload special-category or otherwise sensitive data except where expressly permitted by your agreement with us.

We process Customer Data only to provide the service, acting as your processor under our Data Processing Agreement, which forms part of these Terms where applicable. The sub-processors we use are described in our Privacy Policy.

You agree not to use Sendnord to process data unlawfully; to re-identify or de-anonymize individuals without authorization; to send unlawful, deceptive, or harmful communications through connected tools; to infringe the rights of others; or to attempt to disrupt or compromise the platform. We may suspend or terminate accounts that violate this section.

You are responsible for safeguarding your credentials and API keys and for all activity under your account. Please notify us promptly of any unauthorized use.

Predictive scores, segments, and other AI outputs are estimates provided on an as-is basis. They may be inaccurate and should not be the sole basis for decisions that have legal or similarly significant effects on individuals.

Paid plans are billed as described on our Pricing page or in your order. Subscriber tiers are billed on peak active subscribers during the billing period.

We aim for high availability, but the service is provided on an as-is and as-available basis without warranties except those that cannot be excluded under applicable law.

To the maximum extent permitted by law, Sendnord is not liable for indirect, incidental, special, or consequential damages, and our total liability will not exceed the fees you paid in the twelve months before the claim.

Either party may terminate in accordance with your plan. After termination you may export your data for a limited period, after which we delete it in line with our retention terms.

We may update these Terms from time to time; we will notify you of material changes. For questions, email legal@reachely.com.